Ibogaine Return Policy – Ibogaine Online Store

At Ibogaine Online Store, we strive to ensure total satisfaction with every order. Because we supply pure, natural botanical extracts and raw specimens, specific safety guidelines govern our return process. This policy outlines our refund conditions, return eligibility, damaged goods claims, and exchange procedures.

1. Return Eligibility and Conditions

Due to health and safety standards for natural botanical products, strict return criteria apply.

• Unopened Packaging: We accept returns only on unopened, original factory-sealed products within 14 days of delivery.

• Opened Items: For hygiene and purity reasons, we cannot accept returns on opened root bark, powders, capsules, or liquid extracts.

• Prior Approval: Consequently, you must contact our customer support team to receive return authorization before sending any parcel back.

2. Refunds and Store Credits

We process approved returns promptly upon receipt and inspection.

• Inspection Process: Once our warehouse receives and inspects your returned package, we notify you of the approval status via email.

• Refund Method: Upon approval, we issue a refund to your original payment method within 3 to 5 business days.

• Shipping Fees: Please note that original shipping charges remain non-refundable unless the return results from our operational error.

3. Damaged or Faulty Shipments

Your satisfaction remains our top priority. Consequently, we resolve transit issues swiftly.

• Reporting Damage: If your parcel arrives damaged or compromised, please photograph the unopened package and contact us within 48 hours.

• Free Replacements: In addition, if we send an incorrect item, we will ship the correct product immediately at zero additional expense to you.

• Claims Support: Please reach out directly through our website contact form to initiate a damaged shipment claim.

4. Return Shipping Process

Clients must follow specific steps to complete a return successfully.

• Secure Packaging: Pack returned items securely in a sturdy container to prevent damage during return transit.

• Tracking Requirement: Furthermore, send returned parcels using a traceable shipping service with tracking capabilities.

• Return Costs: Unless the return arises from a store error, clients cover return shipping charges.