Shipping and Delivery Policy – Ibogaine Online Store

At Ibogaine Online Store, we provide fast, secure, and discreet international delivery for all our botanical products. We process every order with extreme care, ensuring your parcel arrives safely at your doorstep. This policy outlines our packaging methods, dispatch timelines, express delivery services, and tracking procedures.

1. Discreet Packaging and Total Privacy

We prioritize your confidentiality above all else. Consequently, we pack every parcel using plain, unbranded shipping materials.

Zero External Markings: No labels, brand logos, or product names mention the botanical contents inside.
Privacy Assurance: Third parties, postal workers, and neighbors cannot determine the package contents from the exterior.
Secure Sealing: Furthermore, we seal all shipments in tamper-evident containers to maintain product purity during transit.

2. Order Processing and Dispatch Timelines

We process orders swiftly to minimize transit times.

Dispatch Schedule: We process and dispatch orders within 24 to 48 hours after receiving payment confirmation.
Order Notifications: In addition, you will receive an automated email notification as soon as your parcel departs our warehouse.
Operating Days: Our shipping team dispatches packages Monday through Friday, excluding public holidays.

3. Express Shipping and Real-Time Tracking

We ship all international orders using trusted express courier partners.

Transit Times: Express international shipments typically arrive within 3 to 7 business days.
Real-Time Tracking: As soon as we dispatch your order, we send you a unique tracking number.
Step-by-Step Monitoring: Consequently, you can track your shipment step-by-step from departure directly to your delivery address.

4. International Delivery and Customs

We ship globally to allowed international destinations.

Global Reach: We dispatch packages to clients across North America, Europe, Asia, and Australasia.
Customs Compliance: Furthermore, we prepare all documentation accurately to facilitate smooth international postal clearance.
Local Import Rules: However, clients remain responsible for understanding their local country regulations regarding natural botanical imports.

5. Delivery Guarantee and Package Support

Your satisfaction remains our primary concern. Therefore, our customer support team actively monitors shipments until final delivery.

Transit Issues: If your parcel experiences unexpected delays, our team contacts the carrier immediately to resolve the issue.
Address Accuracy: Please double-check your shipping details during checkout to ensure prompt and accurate delivery.
Customer Care: If you need assistance with an active order, please reach out to our dedicated support team via our contact form.