Refund and Returns Policy
ibogaine store refund policy
Thank you for shopping at Ibogaine Online Store. Because we sell highly specialized, natural, and sensitive botanicals, we maintain strict guidelines regarding refunds, returns, and replacements.
Therefore, please read this policy carefully before you place an order from our facility in Cameroon. Ultimately, by completing a purchase on our website, you agree to the terms below.
1. Strict No-Return Policy
To begin with, due to the sensitive health-related nature, purity requirements, and strict international transit regulations surrounding Iboga products, we do not accept returns under any circumstances.
Consequently, once a package leaves our facility and the shipping courier processes it, you cannot mail it back to us for a refund or exchange. In fact, this policy ensures the absolute purity, safety, and quality control of our inventory for all customers.
Consequently, once a package leaves our facility and the shipping courier processes it, you cannot mail it back to us for a refund or exchange. In fact, this policy ensures the absolute purity, safety, and quality control of our inventory for all customers.
2. Eligibility for Refunds or Replacements
While we do not accept returns, we care deeply about your customer experience. Accordingly, we evaluate refund or product replacement requests on a case-by-case basis exclusively under the following two conditions:
A. Products Damaged During Shipment
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- If your package arrives physically broken, torn, or significantly compromised, please contact our support team within 7 days of delivery.
- In order to process your claim, you must email us clear photographic or video evidence of the damaged outer packaging and the compromised product.
- Once we verify the damage, we will issue a replacement shipment or a store credit at our discretion.
B. Verified Non-Delivery (Lost Packages)
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- If your tracking details stop updating and the courier confirms that a carrier error caused the loss or misrouting of your package, you qualify for assistance.
- In response, we will launch an internal investigation with the shipping courier (e.g., DHL, FedEx, EMS).
- Meanwhile, please allow up to 14 business days for the courier to finalize their search. Consequently, if they officially declare the package lost, we will arrange a free reshipment or a partial refund.
3. Non-Refundable Scenarios
On the other hand, Ibogaine Online Store accepts no responsibility for delivery failures that factors outside our direct operational control cause. Therefore, we will not issue refunds or replacements if:
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- Customs Seizures: Customs authorities in your destination country delay, open, confiscate, or destroy your package. As a result, you bear sole responsibility for knowing your local import laws.
- Incorrect Information: You provided an incomplete, incorrect, or invalid shipping address at checkout.
- Unclaimed Deliveries: The courier attempts delivery multiple times but you remain unavailable to sign for or receive the package. Consequently, this causes the local carrier depot to abandon or destroy the parcel.
4. How to Request a Refund or Replacement
If your situation meets the eligibility criteria listed in Section 2, please follow these steps:
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- First, email our support team within 7 days of the delivery date (or expected delivery date).
- Next, include your Order Number and use the subject line “Refund/Replacement Request – Order #[Your Order Number]”.
- In addition, attach any required photo or video proof.
- Finally, allow 2 to 4 business days for our team to evaluate your case and reply with a resolution.
5. Contact Information
If you have any questions or need to file a claim regarding your order status, please reach out to us directly:
Ibogaine Online Store
Email: ibogaonlinestore81@gmail.com
Phone: +237 652147920 / +237 693788259
Website: ibogaineonlinestore.com
Email: ibogaonlinestore81@gmail.com
Phone: +237 652147920 / +237 693788259
Website: ibogaineonlinestore.com