Shipping & Delivery Policy
Ibogaine shipping and delivery policy
At Ibogaine Online Store, we provide discreet, secure, and reliable shipping services to our customers worldwide. Because we sell highly specialized and sensitive products, we request that you carefully read our shipping guidelines below before you place an order.
1. Processing Times
To begin with, we process all orders within 2 to 4 business days after we confirm your payment. However, our team does not process or ship packages on weekends or national public holidays in Cameroon. Furthermore, if we experience a high volume of orders, our processing times may drop slightly behind schedule. Consequently, if a significant delay occurs, we will contact you directly via email to explain the situation.
2. Worldwide Shipping & Discreet Packaging
In regards to location, we offer international shipping from Cameroon to most destinations globally. Specifically, we partner with reliable international courier services like DHL, UPS, FedEx, and EMS, depending on your location and shipping speed. In order to protect your privacy, we ship all orders in plain, unmarked, and highly discreet packaging. As a result, you will find no mention of “Iboga,” “Ibogaine,” or our store name on the outside of the parcel.
3. Shipping Rates & Delivery Estimates
At checkout, our system calculates shipping costs automatically based on your delivery address and parcel weight. Please note that delivery timelines vary significantly by destination, airline schedules, and local customs processing times. Therefore, we will provide estimated delivery windows via email once we dispatch your order and generate your tracking information.
4. Customs, Duties, and Import Regulations
As the importer, you assume sole responsibility for understanding the legal status of Iboga-related products within your country, state, or territory. Therefore, Ibogaine Online Store cannot accept liability for packages that your local customs authorities delay, confiscate, or destroy. Additionally, you must pay any customs fees, import duties, taxes, or clearance charges that your government imposes. In other words, we do not collect or pay these fees on your behalf.
5. Tracking Your Order
Immediately after we hand your package over to the international courier, we will email you a unique tracking number. Using this number, you can monitor your shipment’s progress directly through the courier’s official tracking portal. Meanwhile, please allow up to 48 hours for the online system to update your tracking information after dispatch.
6. Incorrect Delivery Addresses
Regarding accuracy, we ship exactly to the address that you provide during the checkout process. For this reason, you must verify your shipping details before you finalize your order. Ultimately, if an incomplete, incorrect, or invalid address causes a carrier to lose or return a package, Ibogaine Online Store cannot offer a refund or a free reshipment.
7. Delayed or Lost Shipments
While we do our best to ensure timely delivery, international transit can occasionally face unexpected carrier or customs delays. Accordingly, if your package does not arrive within the estimated timeframe, please contact our support team immediately. In response, we will launch an official investigation with the courier service to locate your parcel. Please keep in mind that we allow the courier up to 14 business days to finalize their search before we take further case-by-case action.
8. Contact Information
If you have any questions regarding your shipment or our logistics practices, please reach out to us directly:Ibogaine Online Store
Email: ibogaonlinestore81@gmail.com
Phone: +237 652147920 / +237 693788259