At Ibogaine Online Store, we are committed to ensuring that your order arrives safely, discreetly, and on time no matter where you are in the world. Below you’ll find all the details about how we process, package, and deliver your Iboga products.

1. Shipping Locations

We proudly ship our products worldwide. Our customer base spans across North America, South America, Europe, Africa, Australia, and parts of Asia. If you’re unsure whether we ship to your country, please contact our support team before placing your order.

2. Order Processing Time

• Orders are processed within 1 to 3 business days after payment confirmation.

• You will receive a confirmation email with your order summary and estimated shipping window once your order is confirmed.

• Orders placed on weekends or holidays are processed on the next business day.

3. Packaging and Discretion

• All products are packaged securely and discreetly.

• We use moisture-resistant, tamper-proof, and light-blocking packaging to preserve product quality.

• There are no logos, brand names, or product descriptions on the outer packaging to ensure privacy.

4. Shipping Methods & Couriers

• We partner with reliable international courier services such as DHL, UPS, FedEx, and EMS, depending on your location and shipping speed.

• Standard and express delivery options are available at checkout.

• Shipping costs are calculated based on your location, package weight, and chosen shipping method.

5. Estimated Delivery Times

Please note: These are estimated times. Customs clearance or remote area access may cause minor delays.

6. Tracking Information

• All orders come with tracking numbers provided once the package has been shipped.

• You’ll receive an email with your tracking link to monitor your delivery status in real-time.

7. Customs & Import Regulations

• Customers are responsible for knowing their country’s import laws regarding plant-based supplements and extracts.

• While we ship discreetly and comply with international shipping standards, we are not liable for delays or seizures caused by customs inspections.

• For sensitive destinations, contact us beforehand for special recommendations.

8. Shipping Insurance

• For higher-value orders, we recommend adding shipping insurance during payment.

• In the rare case of damage or loss during transit, we will assist in resolving the issue with the courier, but insurance may be required for full compensation.

9. Delivery Issues & Support

• If your package is delayed, lost, or damaged, please contact our support team immediately.

• Provide your order number and tracking code so we can follow up with the shipping provider.

• We are committed to ensuring that every customer receives their product in perfect condition.

10. Local Pickup (Cameroon Only)

• Customers in Cameroon may request local pickup at our center.

• Appointments must be scheduled in advance. Please contact us directly for availability and pickup instructions.

Have Questions?

Our customer support team is available to help with shipping inquiries, special delivery requests, or clarification on international shipping policies. Simply visit our Contact Us page or email us directly.